Account and data deletion

How to request the deletion of your account

In the mobile app

1. Open Settings → Account.
2. Choose Deactivate account and confirm the request.
3. A confirmation link arrives at your e-mail address — click it to complete the deactivation.

By e-mail

You can also request the deletion of your account at any time from the e-mail address the account is registered to, by writing to support@efaktura.sk. We verify your identity with a confirmation e-mail.

What happens after the request

• The account is deactivated immediately — logging in and access to the data are blocked.
• A 30-day grace period follows, during which you can reverse the deletion — simply write to support@efaktura.sk.
• Once the period has elapsed we permanently delete the account and the personal data, including uploaded files and photographs of documents.

Which data is deleted and which we have to keep

We permanently delete profile details, login credentials, device tokens for push notifications, uploaded files and any other personal data linked to the account. The exception is data we are required by law to keep even after the account is deleted — above all issued invoices and accounting documents (the statutory 10-year retention period) and the records needed to meet tax obligations. You will find the details in our Privacy policy.

Accounts with companies and several members

If you are the sole owner of a company that other members also use, the ownership of the company has to be transferred, or the company closed, before the account can be deleted — the app walks you through this step. Company data shared with other users is not part of the deletion of a personal account.